Contact PrimDB

PrimDB is built by a small team, so a message reaches a human, not a ticket maze. Pick the address that fits and we will get back to you. For general questions, support@primdb.com is the safe default.

Support

Questions about using PrimDB, a deploy that misbehaves, or anything that is not working the way you expect: support@primdb.com. Reading the docs first often gets you there faster.

Sales and plans

Pricing questions, a bigger workload, or a conversation about whether PrimDB fits your team: sales@primdb.com. The public numbers are on the pricing page.

Security

Found a vulnerability or have a security concern? Please report it privately to security@primdb.com so we can fix it before it is disclosed. More on how we protect data is on the Security page.

Privacy and your data

Data access, correction, or erasure requests, and any GDPR question: privacy@primdb.com. Most of it you can also do self-serve from the dashboard. See the Privacy Policy for the details.

Report abuse

To report phishing, malware, spam, or anything else that violates our policy on the platform: abuse@primdb.com. See the Acceptable Use / Abuse Policy for what we act on and how.

Legal

Questions about our Terms of Service, contracts, or anything else legal: legal@primdb.com.

Honest note. PrimDB is in early access, so we do not run a phone line or a live-chat desk yet. Email is the fastest way to reach us, and it reaches a person.